PRIVACY POLICY

Effective Date: 6 August 2023

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1. Introduction

MiniCat (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, disclose, and protect personal information in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).

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2. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Phone number

• Physical and/or postal address

• Purchase history or transaction details

• Browsing data (via cookies, if applicable)

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3. How We Use Your Information

We use your personal information to:

• Process and fulfill orders

• Communicate about products, services, or promotions

• Provide customer support

• Comply with legal and regulatory obligations

• Improve website performance and customer experience

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4. Legal Grounds for Processing

We process personal information based on the following grounds:

• Consent (e.g., newsletter sign-ups)

• Contractual obligation (e.g., order fulfillment)

• Legal obligation (e.g., SARS requirements)

• Legitimate interest (e.g., direct marketing, unless opted out)

 

​5. How We Share Your Information

We do not sell personal information. Information may be shared with:

• Courier and delivery partners

• Legal or regulatory authorities where required

• Third-party service providers (e.g., website hosting, email platforms)​

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6. ​Your rights

Under POPIA, you have the right to:

• Access your personal information

• Request correction or deletion

• Object to processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Regulator

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7. Data Security

We implement appropriate, reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction, in accordance with the Protection of Personal Information Act (POPIA).

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While we are committed to safeguarding your data, please note that no method of transmission over the internet or method of electronic storage is 100% secure. As such, we cannot guarantee absolute security, but we continually review and update our practices to mitigate risks.

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8.  Your Choices and Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you. You may also withdraw your consent to the processing of your personal information at any time. To exercise these rights or for any inquiries related to your data, please contact us using the information provided in the "Contact Us" section below.

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9. Data Retention

We retain personal information only as long as necessary for:

• Business operations

• Compliance with legal requirements

• Customer service and support history

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10. Cookies and Tracking

Our website may use cookies to enhance user experience. You can modify your browser settings to disable cookies if desired.

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11. Access to Information (PAIA)

To request access to records in accordance with PAIA:​

Email: garrett@minicat.co.za

Subject: PAIA Information Request – [Your Name]

Use the prescribed Form C available from www.sahrc.org.za​

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12. Contact Details

For queries or requests about this policy:

Garrett Dibon-Smith
Information Officer / Director
Email: garrett@minicat.co.za
Telephone: 068 285 7050
Website: www.minicat.co.za

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12. Policy Updates 

We may update this Privacy Policy as needed. Please check our website for the latest version or request a copy via email.

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Thank you for visiting MiniCat South Africa. Your privacy is essential to us, and we are committed to safeguarding your personal information.

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